SHIPPING & RETURNS
We offer various shipping methods to ensure prompt and reliable delivery of your orders. The available shipping methods will be displayed during the checkout process. Please select the preferred shipping method that suits your needs.
Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the time the order is placed. Once your order has been processed, you will receive a confirmation email with the tracking details.
We currently ship to customers within [list of countries or regions you ship to]. If your location is not included in this list, please contact our customer support team for further assistance.
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed at the checkout before you confirm your order. Please note that additional customs duties or taxes may apply for international shipments, and these will be the responsibility of the customer.
Delivery times may vary depending on the shipping method chosen and the destination. Estimated delivery times will be provided during the checkout process. However, please note that these are only estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as customs clearance, weather conditions, or other external factors.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the courier's tracking service.
In the event that a package is deemed undeliverable due to an incorrect address or any other reason, it will be returned to us. We will contact you to arrange for reshipment, but please note that additional shipping charges may apply.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or exchange. To be eligible, the item must be unused, in its original condition, and returned within [number of days] from the date of delivery. Certain items such as [list of non-returnable items] may not be eligible for returns.
To initiate a return, please contact our customer support team with your order details and the reason for the return. They will provide you with further instructions on how to proceed. Please note that the customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
Refunds and Exchanges:
Upon receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used during checkout. Please allow for a processing time of [number of days] for the refund to be reflected in your account. Exchanges will be processed based on the availability of the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We may request photos or other evidence to assess the situation and provide an appropriate solution, such as a replacement or refund.
Certain items may not be eligible for return due to hygiene reasons or other considerations. These may include but are not limited to [list of non-returnable items]. Please ensure that you carefully review the product details before making your purchase.